How Can We Help?
Find answers, troubleshoot issues, and get the support you need for This Is Why I'm High and the High IQ app.
New Here?
Getting Started
Everything you need to start exploring cannabis with confidence.
Browse the Strain Encyclopedia
Explore thousands of strains with detailed profiles, terpene breakdowns, and effect predictions.
Learn moreDiscover Your Perfect Strain
Use our High Spectrum families and curated collections to find strains for any mood or activity.
Learn moreLearn Cannabis Science
Understand terpenes, cannabinoids, and the real science behind how cannabis affects you.
Learn moreDownload the High IQ App
Track your cannabis journey, import orders, and get personalized recommendations.
Learn moreHigh IQ App
Troubleshooting & Tips
Common issues and how to resolve them.
Professor High says: Most issues can be resolved by updating to the latest app version!
Check the App Store for updates, then try again.
Login & Account Issues
Having trouble signing in? Check your email and password, or try resetting your password via the app.
Order Import Problems
If Gmail import isn't working, try disconnecting and reconnecting your account. Photo imports work best with clear, well-lit images.
Sync Issues
Pull down to refresh any screen. If data isn't syncing, check your internet connection and try force-closing the app.
App Performance
Slow app? Clear the cache in Settings, ensure you're on the latest version, and restart the app.
Still having issues?
βοΈ Contact SupportYour Account
Account Management
Manage your profile, settings, and preferences.
Update Your Profile
Change your display name, avatar, and preferences in the High IQ app's Settings tab.
Reset Password
Forgot your password? Use the "Forgot Password" link on the login screen to receive a reset email.
Manage Notifications
Control what notifications you receive in the app's Settings > Notifications section.
Subscription & Billing
Manage your High IQ subscription through your device's App Store settings.
Privacy & Control
Your Data
You own your data. Here's how to manage it.
Export Your Data
Download all your cannabis data from High IQ app in Settings > Your Data > Export.
Delete Your Account
Permanently delete your account and all associated data from Settings > Your Data > Delete Account.
Privacy & GDPR Rights
We take privacy seriously. Exercise your data rights under GDPR, CCPA, and other regulations.
Learn moreHow We Use Your Data
Your data powers personalized recommendations. We never sell it or share it with advertisers.
Learn moreOur Privacy Commitment
Your cannabis data is encrypted and private. We never sell your data or share it with advertisers. You have full control over your information and can export or delete it at any time.
Read our Privacy PolicyNeed More Help?
Contact Us
We're here to help. Reach out and we'll get back to you as soon as possible.
Email Support
Send us a message and we'll respond within 5 business days.
π§ hello@thisiswhyimhigh.comResponse Time: We aim to respond to all inquiries within 5 business days. For faster answers, check our FAQ page first.
Ready to Explore?
Browse our strain encyclopedia or get personalized insights with the High IQ app.